Is shipping to my country possible? 

- We ship within the European Union. Other nations are also possible. Feel free to ask if you are not sure.

Is the shipment insured?

- Yes, we only ship insured packages with DHL.

How long does delivery take?

- All of our products are handcrafted. So that the product can be sent well prepared for shipping, it goes through a drying phase of 24 hours after production. The receipt of the order within Germany usually takes place within 3-5 working days and within the European Union usually 7-10 working days. The times can understandably vary during the so-called "peaks" such as Black Week and Christmas.


Is the exchange possible?

- We do not exchange pictures. If you are not sure in advance which product you want to order because it is to be given as a gift, we recommend our gift vouchers.

Are returns possible?

- We only accept returns in connection with a complaint.

What do I do if a product arrives defective?

- In this case, we ask you to refer to our guideline on the subject of complaints in point 7.3. to follow our terms and conditions.

commissioned work

Can I also have friends or family created as figures?

- Clear! We can create any human person as a figure according to their optical specifications. However, animals are not allowed.

How much does commissioned work cost?

- It depends on the amount of work and materials. The more figures to be processed in one frame, the more expensive. Normal people are always more expensive because the character is designed for one-off production. With celebrities, notoriety matters, as that defines the number of characters that are produced.

How long does commissioned work take?

- As a rule, the implementation of the complete product (frame + heading + motif + individualized figure) + shipping takes 8-10 weeks.

What do I have to do for a commissioned work?

- We need several reference photos of the person to be converted, which shows the person as the character should look like in the end. Then another photo that we can use to design the motif. In addition, information about which distinctive features are important in the implementation and the desired headline.